Check-out is until 10am on the day of your departure.
The resort will require a copy of the confirmation letter in order to process your check-in. It is a requirement that all guests provide proof of identification in order to receive room keys. Guests may use a valid ID, driver's licence or passport as proof of identification. Guests who booked and paid for their accommodation using a credit card will need to present the same card at check-in. A security fee of R1000 will be taken as a pre-authorisation upon arrival.
If the reservation is cancelled within 0-21 days from occupation date, there will be a cancellation fee equal to 100% of the reservation value. If the reservation is cancelled 22 days or more from occupation date there will be no cancellation fee.
Please respect your fellow guests' enjoyment by ensuring that there is no noise or disturbance at any time, but especially after 10pm. The playing of loud music at any time is not acceptable. The failure to adhere to this will result in the request to please vacate the unit and resort.
You will be asked to sign an indemnity on check-in. Only a person aged 18 years or older may sign the Guest Registration Card on check-in and must remain in occupation for the entire period. Failure to adhere to this condition can result in the remaining occupants, if under the age of 18 years, being requested to vacate the room.
You will be personally liable for the cost of repairs or replacement arising from any damage or loss to the unit or its contents, or any costs incurred by you or your party on account during occupation of the unit and you will be charged accordingly.
Smoking is by law not allowed in the unit, on patios or in any building on the Resort, other than in designated smoking areas. Should you or any of your party smoke in the unit and, in the opinion of management, the unit needs to be cleaned as a result, you will be liable for the applicable penalty fee.
No pets of any kind are allowed at the Resort. Should you fail to abide by this rule, you will be required to remove the pet/s from the resort and will be liable for the applicable penalty fee.
You may not rent out the unit without the prior approval of management, nor may you "split" the period of the booking amongst separate guests not reflected on the official confirmation letter. Note that the unit is serviced for confirmed new arrivals on the stated check-in date only. Should you, in the opinion of management, fail to abide by these provisions, you, or the party claiming occupation, may be prevented from occupying and/or asked to vacate the unit, and you will be liable for the applicable penalty fee.
Accepted payment methods
*For online bookings done directly from our site, this Access Pass is included FREE of charge.